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Helpdesk and Incident Management Strategic Leadership

 
#1 Helpdesk and Incident Management Strategic Leadership
05/05/2009 11:28

FGH

Hello colleagues,

I currently work within IT and am looking to broaden my horizons. I have many years experience within IT support. I work with international customers supporting enterprise-wide critical systems. Having mastered the skills required to support a system, I have branched into support strategy, helping to define system requirements and even steer future tooling strategy. In addition to a strong degree, I have Prince 2, Lean Sigma, CMMI and ITIL Foundation (1st time pass).

This is an ideal launch pad into Strategy Consulting – can you advise which companies I should apply to? Mckinsey, Bain or BCG?

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#2 RE: Helpdesk and Incident Management Strategic Leadership
05/05/2009 11:46

The Connisseur to FGH (#1)

Hiya,

With a background like that, I think you should be looking at partner-level positions in McKinsey, Bain or BCG. Of all the firms listed, I think you should write to McKinsey, outlining your skills, and suggest to them that you are ideally suited to becoming a senior equity partner in their corporate strategy division. There is always a need for helpdesk strategy specialists. They will bite your hand off!

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#3 RE: Helpdesk and Incident Management Strategic Leadership
05/05/2009 12:14

5daysaweek to The Connisseur (#2)

Connisseur - your response is cruel and not contstructive, but reasonably amusing

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#4 RE: Helpdesk and Incident Management Strategic Leadership
05/05/2009 12:36

Darko to FGH (#1)

Seems suited a to a service delivery manager type role, or indeed anything in the process driven World of ITIL - incident management, change management ..etc.

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#5 RE: Helpdesk and Incident Management Strategic Leadership
05/05/2009 12:52

FGH to Darko (#4)

Interesting variety of responses; not quite sure where The Connisseur (sic) is coming from though – satire?? What’s that got to do with showing me due respect and deference?

There’s a recognition across the piece that the new way of working I’m introducing is really quite radical (try saying that with a ‘soft r’). I’m not sure you have all quite “got” “that”. Let’s not be snobbish about strategy though. Strategy can be found – and deployed - anywhere. If my skills are not wanted within MBB, well they should be!

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#6 RE: Helpdesk and Incident Management Strategic Leadership
05/05/2009 14:26

Mars A Day to FGH (#5)

FGH

You are an idiot.

That is all.

Mars.

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#7 RE: Helpdesk and Incident Management Strategic Leadership
05/05/2009 16:16

ZB to Mars A Day (#6)

This has got to be some joke! I shall refrain from pronoucing any acid-tongued visceral feedback, other that say and that those of who did are probably as daft the original poster -

ACNers no doubt.

ZB

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#8 RE: Helpdesk and Incident Management Strategic Leadership
05/05/2009 20:34

FGH to ZB (#7)

"other that say and that those of who did"

ZB, may I humbly suggest that you spend a little less time denigrating IT folks, and a little more time sense-checking your posts?

fool!

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#9 RE: Helpdesk and Incident Management Strategic Leadership
06/05/2009 08:33

Hong Kong Phooey to FGH (#8)

I think the profile is good, but first I would also get a Black Belt in ISO9001.

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#10 RE: Helpdesk and Incident Management Strategic Leadership
06/05/2009 12:15

real strategy consultant to Hong Kong Phooey (#9)

if it's a joke it's funny.

If it's a serious question that's pathetic. IT folks are so used to add "strategy" to all their crap projects that some really believe they do strategy.

- support strategy is NOT strategy

- test strategy is NOT strategy

- migration strategy is NOT strategy

etc...

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#11 RE: Helpdesk and Incident Management Strategic Leadership
06/05/2009 12:30

ZB to real strategy consultant (#10)

I quite agree real strategy consultant or whatever your name is. Here's my take on the evolution of consulting jargon in the coming years:

Specialist disciplines:

Strategic Process mapping development

IT Strategic management

Data architecture strategy

Peformance management strategy

No doubt the head-honchos at ACN are busy scribbling these down and preparing to put them into thier next glossy ad with a pic of T.Woods clenching his fist unceremoniously.

I've said it incessantly that, on the whole, the consulting profression in the UK is basically poor.

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#12 RE: Helpdesk and Incident Management Strategic Leadership
06/05/2009 15:41

The Connisseur to ZB (#11)

ZB, do you mean like in this photo:

http://weblogs.baltimoresun.com/sports/thetoydepartment/TigerWoods.jpg

I think a good caption would be "Go on. Be the Best. Performance Management Strategies. Delivered."

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#13 RE: Helpdesk and Incident Management Strategic Leadership
06/05/2009 18:25

Joker to FGH (#1)

This is clearly a joke. If it isn't then you're clearly off your rocker.

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