There are a number of businesses which simultaneously base themselves around implementing a specific software package or vendor (e.g. SAP) and describing themselves as "management consultancies".
How do these firms reconcile this limited focus with looking out for the client's best interests? In particular what is the "value proposition" where the client's problems are not IT-based or where the software that the firm focusses on is not the best for the job?
This isn't meant to be an attack on such organisations, rather an opportunity for debate. I have a point of view that these firms set themselves up for failure by mismatching their capabilities with their branding and market positioning. However, these businesses clearly attract clients and employees somehow. I would like to understand how that deal works.