I have worked for six & half years on a profile where :- 1. I used to conduct onsite process analysis (documenting as-is process)
3.Preparation of IT Plan (to-be process after identifying gaps) on the basis of process analysis detailing :-
(a)Software Modules to be prepared
(b)Hardware/Softwares to be procured/installed
(c)Manpower required (For Data Conversion and Module Programming)
(e)Ensuring adherence to timelines
(f)Overall Project Costing
Maintenance of overall Project MIS including Resource payroll
(h)Management of Ops Reviews
(i)Multiple Project Management
(j)Worked as an extended arm to Chief Technology Officer in routine operations & team handling.
(k) Resolving complaints/queries of telecom customers
(l) Handling Overall Process MIS/WFM
(m) Identification of gaps and preparation/implementation of relevant action plans alongwith Ops Management
(n) Conducting Root Cause Analysis
(o) Process Mapping, Managing Ops Reviews/Audits, Client Management etc.
.....after going through the above kindly guide what should be my target role in consultancy.....regarding work location i am open to work anywhere in world (but require sponsership).....salary could be equivalent to initial/middle level consultancy roles.....ideal industry could be Cust Service/Telecom/Banking/Finance and any other relevant domain.....pls guide me after considering the above.......i will be highly obliged......