I have worked for six & half years on a profile where :- 1. I used to conduct onsite process analysis (documenting as-is process)
3.Preparation of IT Plan (to-be process after identifying gaps) on the basis of process analysis detailing :-
(a)Software Modules to be prepared
(b)Hardware/Softwares to be procured/installed
(c)Manpower required (For Data Conversion and Module Programming)
(d)Client Management
(e)Ensuring adherence to timelines
(f)Overall Project Costing
(g)Phase-wise Automation/e-Governance
Maintenance of overall Project MIS including Resource payroll
(h)Management of Ops Reviews
(i)Multiple Project Management
(j)Worked as an extended arm to Chief Technology Officer in routine operations & team handling.
(k) Resolving complaints/queries of telecom customers
(l) Handling Overall Process MIS/WFM
(m) Identification of gaps and preparation/implementation of relevant action plans alongwith Ops Management
(n) Conducting Root Cause Analysis
(o) Process Mapping, Managing Ops Reviews/Audits, Client Management etc.
.....after going through the above kindly guide what should be my target role in consultancy.....regarding work location i am open to work anywhere in world (but require sponsership).....salary could be equivalent to initial/middle level consultancy roles.....ideal industry could be Cust Service/Telecom/Banking/Finance and any other relevant domain.....pls guide me after considering the above.......i will be highly obliged......
