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Change Management

 
#1 Change Management
13/05/2003 00:00

Randhir Gaikwad

HI Can anyone help me in providing information on Change Management. Especially while implementing ERP. What does consultant do when they say they have performed Change Management in XYZ company. And what actually they do. And how these things are written in resume.

Thanks

Randhir

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#2 Re: Change Management
15/05/2003 00:00

Linda Valentine-Dean

It really depends. You should ask if they did Organizational Change Management (OCM) or Business Process Reengineering (BPR). They are two very different things that many people refer to as change management.

Having been a project manager in large SAP projects for going on 8 years now I can tell you that there are degrees of OCM and you really should have someone who understands OCM talk to the candidate. They will be able to discern whether this person has done real OCM or just BPR.

In short.....OCM is the process of changing the organization from the top down. It is partly communications, partly identification of executive and management behaviors and how they need to change to become more effective, partly training, partly user assessment, partly organizational preparation for the changes that a new ERP system will bring. There are a number of activities that take place within the context of OCM and the practice varies widely depending upon the project and the organization.

BPR on the other hand is the redesign of actual business processes within the organization. Generally when done inside of an ERP project it is Reference Model based vs. Greenfield. This means that they consultant uses the standard "best practices" as delivered by the system to organization and design processes to fit the software.

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#3 Re: Change Management
15/05/2003 00:00

Randhir Gaikwad

HI

Thanks you very much for giving me such valuable information. and clearing my fundamentals.

Thanks

Randhir

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