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Chargeability Guidelines in EMEA

 
#1 Chargeability Guidelines in EMEA
10/08/2007 09:41

Simone

I am seeking best practice guidance on Chargeability Guidelines for a permanent employees. I am not seeking guidance to provide external consultants.

1) Are 'Chargeable Hours' logged by consultants a) the sum of hours agreed as costed in to the project as being supported by the profitability/costing forecast, or b) the 'actual' number of hours spent working on behalf of a client? The latter could forseabley exceed or be less than the former.

2) Where 'actual' hours worked exceeds the working day/week/month/year, how are these recognised, if at all?

3) Where the actual time spent working, in a day, exceeds the number of hours defined in the working day in the system what is the process for capturing them, if any?

4) Are hours spent on internal non-billable hours logged? In the event the system logs the working day at 8 hrs and no further hours are captured, regardless of number of excess of hours worked, what is the value seen in recording hours of time sent on non-chargeable work? Surely they are incomplete and thus of little value in accounting for where non-chargeable time is spent. I do not refer here to absences, or project-related travel time.

5) When time is spent travelling to a client during which no work can be done (e.g. due to driving) does this count equally, in terms of contribution to chargeability target, as time spent delivering (at a client site)? If not, is this an issue in terms of being potentially seen as a penalisation to those consultants that need to travel more than others?

6) How do you deal with 'mixed roles' (e.g. 50% Bus Dev, 50% Consultant)? - pro-rater targets and weightings?

All comments gratefully received.

Thank you in advance

Simone Reeves

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